Clinic IT Support
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Revision as of 19:16, 7 September 2014
Technical Skills
- Experience with networking (cabling, wireless routers, switches) and troubleshooting
- Linux (Ubuntu/Debian), Apache, MySQL (i.e., LAMP stack)
- General desktop support (Windows for volunteers who bring laptops, Mac OS X currently for patient registration)
- Future requirements will include support for our digital chart system, which will be based on Django, Apache, MySQL, and Android (and possibly IOS devices)
General Duties
- Ability to attend clinics in Ensenada 4 times a year
- Assist volunteers who are attempting to access wireless routers for access to internet
- Ensure printers are operational
- Ensure network (internal and to Internet) is functional
- Contact Internet provider when Internet is down and help diagnose issue (some Spanish may be required when communicating with provider, translators are available at the clinic if needed)
- Learn and understand patient registration system
- Assist volunteers with logins to patient registration system
- Contact QWK (hosting service) if patient registration system is down
- Act as point of contact with volunteers, manage list of requests and issues that need to be resolved for future clinics
- Communicate with software developers, file bugs against registration and digital chart systems that are encountered during the clinic.