Clinic IT Support

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Technical Skills

  • Experience with networking (cabling, wireless routers, switches) and troubleshooting
  • Linux (Ubuntu/Debian), Apache, MySQL (i.e., LAMP stack)
  • General desktop support (Windows for volunteers who bring laptops, Mac OS X currently for patient registration)
  • Future requirements will include support for our digital chart system, which will be based on Django, Apache, MySQL, and Android (and possibly IOS devices)

General Duties

  • Ability to attend clinics in Ensenada 4 times a year
  • Assist volunteers who are attempting to access wireless routers for access to internet
  • Ensure printers are operational
  • Ensure network (internal and to Internet) is functional
  • Contact Internet provider when Internet is down and help diagnose issue (some Spanish may be required when communicating with provider, translators are available at the clinic if needed)
  • Learn and understand patient registration system
  • Assist volunteers with logins to patient registration system
  • Contact QWK (hosting service) if patient registration system is down
  • Act as point of contact with volunteers, manage list of requests and issues that need to be resolved for future clinics
  • Communicate with software developers, file bugs against registration and digital chart systems that are encountered during the clinic.

Owner and Alternates

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